Hue sync box not connecting. EDIT - no compatibility issues.

Hue sync box not connecting Does the existing Hue Sync desktop app work with the Philips Hue Play HDMI Sync Box? What do I need to sync my smart lights with the Philips Hue Play HDMI sync box? What is the best way to set up my Entertainment area? Does Music mode on the Philips Hue Play HDMI sync box work with AVR/ARC/soundbars? I am using an iPhone 7 updated to latest firmware. 4. 1b with HDCP 2. Jan 28, 2020 · Once it’s installed on your mobile device, plug in the sync box to an outlet using the included power cable. Troubleshooting if you have a VPN make The order of devices matters. You also need to hold your phone really close to your sync box while connecting. If you don’t have a Connect or Port, but do have a first-generation Play:5, you could use the headphone socket on it and a 3. Use the Hue app to control and customize your Sync Box settings for an optimal experience. PS5 works through sync box with 4K 60hz and HDR. Note: If the screen on your Smart TV is not updated automatically or showing the Philips Hue dashboard, close the Philips Hue Sync TV app and open it again. I have the PHILIPS HUE Gradient strip for my tv and a sync box. The Sync Box has 4 HDMI inputs and an HDMI out, so you'd connect the devices to the Sync Box and then the box to the TV. Additionally, make sure that your Philips Hue bulbs are compatible with your bridge, update the Philips Hue app, and check your router. I've tried almost every suggestion from Philips hue support. Ensure that your Alexa device is compatible with the Hue lights by consulting the official compatibility list provided by Philips Hue. Apr 18, 2021 · The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. Bridge Not Connecting If your Hue Bridge is not connecting, try Attempt to connect and start hue sync. Once connected, you can control your Philips Hue lights with the video and audio from your TV. Nov 30, 2024 · I'm not sure which the best way to go about incorporating the sync box into my system. in the firestick display settings i enabled dynamic range settings: adaptive and i use the original hdmi cable, delivered by philips together with the sync box to connect the box and the tv. It's pretty simple to set up---here's how. ) —-HDMI—-> sync box —-HDMI—-> TV Because the signal needs to pass through the sync box you need to be playing media from an external device not from an app on the TV. Once you open the app for the first Connect the lights to the Hue Bridge: The Hue Sync Box and Play Light Bars require a Hue Bridge for control. I had some trouble connecting to it as well. I’m confused how the HDMI sync box connects to allow the AV receiver to continue connecting up all the devices to the TV. We will also look at troubleshooting and resetting the bridge, and where to go for additional help and support. This happens when connecting Select the sync option to start syncing the data from your Philips Hue ecosystem. In addition, Connecting your Hue Sync box in between the Soundbar and TV causes CEC switching issues and disables ARC. This device brings your favorite movies, shows, and games to life by syncing your Philips Hue lights with what’s happening on your screen. Jan 11, 2022 · In this article, we will be listing a few ways on how you can fix Phillips Hue sync not working at all. Problem started only a couple of weeks ago for me. One of the most vexing challenges that Philips Hue enthusiasts can encounter is the frustration of devices not connecting as expected. reinstall the hue sync app and reenable blue tooth. Get ready to live into the world of your character! Sep 15, 2024 · Does this work best if I connect the PS5 and Soundbar to the Sync Box with HDMI 2. Nov 2, 2024 · If your hue sync stuck on connecting, try resetting the Sync Box and checking your Wi-Fi connection. Get the right setup instructions by selecting your product below. How to Set Up Hue Sync Box so it’s NOT Distracting? Welcome to our latest video, where we'll guide you through the process of setting up your Hue Sync Box to create a captivating, immersive It does not support 5ghz, only 2. Struggling with your Hue lights and sync box not connecting to your Xbox? Discover expert solutions for "no signal detected" issues in our Q&A page! Hue sync box not connecting to WiFi On my 2nd hue sync box already and both have had the exact same issue. Just installed the sync box and I am getting a lot of “Please make sure your bridge is on and connected to the same wifi network as the Sync box” messages in the Hue Sync app. 5mm lead. I got a hue sync box today and got it hooked up. I now have HDR and Dolby surround on all devices, working with Hue Play Sync, and the soundbar is controllable through the TV remote appropraitely. I haven’t been able to find any solutions on the internet. The excitement of creating dynamic lighting scenes or effortlessly adjusting the mood can be dampened when connectivity hiccups However, when in sync, and I want to change settings, I often find that the Hue Sync App cannot find the Hue Sync Box, or it shows ‘connecting’ for 10 mins plus, before I finally have to kill off the app and relaunch. First, download the Hue Sync app for your iPhone, iPad, or Android device. It is compatible with eARC (via HDMI 4), VRR (Variable Refresh Rate) and ALLM (Auto Low Jan 4, 2022 · Guide to setting up your Philips Hue Sync Box with your TV to work with your games console, Chrome cast or DVD player. Everything works well and as expected. Oct 12, 2024 · The Hue Play HDMI Sync Box 8K makes any TV feel massive, and this version is particularly good for gamers thanks to its four HDMI 2. I have tried other ports and other cables. In this step-by-step guide, well cover how to use the Philips Hue Sync Box, including how to set it up, how to connect to other Hue products, how to use the Philips Hue Sync App, and how to customize your lighting effects. Feb 6, 2025 · In this article, we will explore some of the common reasons why your Philips Hue Sync may not be connecting and provide suggestions on how to troubleshoot the problem. If your Philips Hue Sync Box is not responding, or not connecting or pairing, or if it is not working right for another reason, this video will show you how to hard reset a Philips Hue Sync Box Nov 2, 2024 · If your hue sync stuck on connecting, try resetting the Sync Box and checking your Wi-Fi connection. Dec 19, 2023 · Describe the bug I am unable to connect to the Hue Sync Box using the integration in Home Assistant. Struggling to sync your Philips Hue HDMI TV box? Explore expert answers and solutions from our Q&A page to resolve your issues quickly and easily! Dec 9, 2023 · Learn how to easily set up and optimize your Philips Hue HDMI Sync Box for a seamless and immersive home entertainment experience. 5. What We Like: It’s HDMI 2. A gradient lightstrip, a bridge and a sync box. It walks through checking the physical setup, resetting the bulb and bridge, troubleshooting network issues, and updating firmware. This guide will help you troubleshoot and fix connectivity issues. Oct 26, 2024 · Here's the diagram: My understanding (which could be wrong!) is if I tried to make this simpler/cleaner, such as connecting the PS5 to the AVR and having one splitter to send the signal to my TV and Sync Box, I would have had to choose between some, but not all, of the available picture/video formats (Dolby Vision, HDR, or 120Hz/VRR). Philips Hue Sync Box not working properly I’ve had my sync box working with my gradient strip for over a month now and it’s worked perfectly until today. Recently got the PS5 and tried hooking it up through my Hue Sync box - unfortunately the PS5 says that the Hue Sync box (the connected device) does not support 4K 60Hz Mar 21, 2025 · Having trouble with your Philips Hue Bridge not connecting to the internet? Learn the top reasons and easy step-by-step fixes to solve Hue Bridge connection issues quickly. I use HomeKit for all of my home automations (timing automations, location automations, etc. Try resetting your bridge, checking your connections, and ensuring that your Wi-Fi connection is stable. When setting up the sync box I initially was able to select the WiFi but after the update it got stuck, and it could not connect to the WiFi. Plug Hue Sync output cable into the input on my soundbar. In this article, we will explain what a Philips Hue Bridge is, how to connect it, and what to do if it is not connecting. Philips Hue lamps (Pic taken from Instagram) However, amidst this world of boundless innovation, occasional roadblocks may emerge. By following the suggestions provided in this article and troubleshooting the problem step by step, you can hopefully get your Philips Hue Sync up and running smoothly again. I have a receiver that goes to my Hue Sync Box which then goes to my TV. Haven't done that yet? Learn how to set up the Bridge. My sync box is still working in that i can change the input and the TV will change to the right HDMI but when i ask it to sync it then says connecting and connects but the light doesnt work. The volume control for the Play:5 would come into play, however. Since then I've been working with Signify support to figure out why. This subreddit is not affiliated or run by Google. All while my regular Hue app and 11 lights are all working just fine like they normally do. It's easy to use, very customizable and delivers a very Connect with a Bridge Hue sync box setup instructions Your Bridge should be connected and added to your Hue app. Follow the prompts to reconnect it to your hue hub and hue general app (that you use normal to individually control lights and set up groups and stuff) Jan 12, 2022 · There is setting in HUE SYNC app “CEC power state detection” - Use CEC to detect your TV’s power state to switch the Hue sync box on or off accordingly - and that is enabled. Check your router’s settings for any firewall or network isolation features blocking communication. So a direct connection provides the best possible bandwidth/compatibility for your devices Jan 21, 2023 · I returned from holiday to find my gradient strip now only works manually via the hue app. Learn about compatibility, setup methods using the Philips Hue Bridge, troubleshooting syncing issues, and optimizing home automation through grouping lights, custom scenes, geofencing, and personalized voice commands. 1 certified, so it works with the best video quality. I could not get it to work It seemed to work when I plugged both hdmis direct into the TV with hdmi 2 out downscaling to 1080p with VRR and 120Hz but when I plugged into sync box it kept saying hdmi input detected/ no signal and lights would not sync. Use a different HDMI cable than what you got from sync box (HDMI cable you get with sync box doesn’t work) Also make sure to check the Dolby Vision Enhanced Compatibility going into Advanced Settings in Philips Hue Sync App. But it keeps telling me that the hue sync box cannot connect. Aug 19, 2023 · Finally a fully operational HDMI 2. Plug HDMI Arc on Soundbar into the HDMI Arc on my TV. You may need to try restarting the router, updating the app, and/or resetting the bridge to see if any of these fixes the issue Finally found a way to control my Sync Box's power and source with my Samsung TV w/Smart Remote! Sep 15, 2024 · This is a page dedicated to the Philips Hue Play HDMI sync box 8K user. Keep in mind that this is different from the regular Philips Hue app. The “No Signal Detected” error on the Hue Sync Box can be frustrating, but most issues can be resolved with simple troubleshooting. The Play HDMI sync box lets you sync your Philips Hue lights with your TV screen, creating an immersive entertainment experience. To set up the sync box with a soundbar or AV receiver using ARC, there are a few things you need to know. Connecting the Philips Hue Play HDMI Sync Box 8K to Wi-Fi is simple, and the LED lights can guide you through troubleshooting. After 5-8 mins, it came back, ran for another 5 mins or so, then dropped out. The lights are syncing properly but in the hue sync app, it's just stuck on connecting. IP address conflicts can prevent the Bridge from connecting. I even get: HDR with my PS 4 Dolby Vision with my Fire TV HLG HDR with the Sky Q Receiver and everything in 4K. May 14, 2025 · Credit: runlesswire. Double bonus: my hue sync box no longer works, says "Please make sure your Hue Bridge is on and connected to the same Wi-Fi network as the Hue sync box" (which, obtw, the Bridge is connected with a hardwire, as it always has been). Let’s delve into the most common causes: Network Issues: Your Wi-Fi network might be unstable or disconnected. I’ve been trying to set up my sync for the past 3 days. If your TV is a 2022 or newer Samsung, you may be able to purchase the Hue Sync app, which will work with the streaming apps on the TV as well as devices you connect to the TV, but it's pretty pricey (though cheaper than the Hue Sync Box). Well also discuss the benefits of the Philips Hue Sync Box and provide some tips for optimizing your experience. View the Philips Hue Play HDMI Sync Box manual for free or ask your question to other Philips Hue Play HDMI Sync Box owners. All hue products are working via the hue app at all times. Unlock the power of Hue smart lighting when you connect with a Bridge. Has anyone had this issue and how can I fix it? Ive had this box for 2 months now and about 3 weeks ago i couldnt sync to it in the app, it just says connecting at the bottom. Feb 17, 2024 · Hi everyone, I think I am having a more unique issue with the Hue Sync Box HDMI box (not the usual VRR, 120hz). Oct 20, 2023 · Most of you probably already know… if using a mesh network with multiple nodes + router, you must be on the same node as the hue for setup to connect when not using matter. Apr 23, 2021 · This method does require the Hue Bridge v2 device but does not require the Philips Hue HDMI Sync box. Below, we will address common problems and provide solutions. Then the in-laws went to sleep and then it was solid after that. Ensure the Sync Box firmware is up-to-date via the Hue app. I’m trying it on 2. So you can transform your gaming and movies into fully immersive experiences. Bridge Power Problems: A sudden power outage could have caused the Bridge to shut down. Spent all yesterday messaging back and forth with Hue support via Instagram (???? Anyone get this from time to time? It’s so annoying! One day working fine, the next day i just get “connecting” on the hue sync app Any ideas what causes this? Is it faulty? Is it Virgin messing with my IP address which can cause this? Any help appreciated May 1, 2025 · Yes, the Philips Hue Sync Box is compatible with a wide range of gaming consoles, including the PlayStation 4, Xbox One, and Nintendo Switch. If you have encountered one problem or another during this time, you might be helped with an update now. I’ve tried a factory reset as well as reinstalling the Hue app. The LED on the front of the sync box should turn red once it is connected. Jun 15, 2018 · Everything you need to know about Philips Hue Sync, how it works, the app and the Hue Sync Box, and how it works with Netflix. Common problems with Philips Hue include frequent connection loss with the sync box, TV screen going black, degradation of the picture quality with Dolby Vision, and so on. Here's more details on how to do that - ---------- Original description: I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. Jul 3, 2023 · And this is just the beginning… Why is my Hue unable to link with Alexa? Your Hue is unable to link with Alexa because you may have set them up incorrectly. 1 ports. . This tutorial will walk you through the setup process on both the mobile app and desktop Jul 15, 2024 · The step-by-step guide on troubleshooting Philips Hue connectivity issues helps users to resolve common problems related to connecting their Philips Hue Smart Bulb to their home network or bridge. I have tried everything i could find online, resettet everything multiple times and im starting to get really pissed off. using port 2 and 4 (high bandwidth ports) purchasing premium certified hmdi cables. disable 5GHz on my router. Dec 11, 2022 · Once the device illuminates a purple light, release the button. Video and Audio both work with this setup correctly. in the hue app i activated the dolby vision compatibility for the sync box. Nothing seems to get me past after connecting to wifi correctly (confirmed seeing device on 2. Here is my setup: -PS5 connected to Hue Sync Box HDMI Port 2 -Hue Sync Box connected to my receiver (Denon X6700) -Denon 6700 Nov 18, 2023 · For context, after updating my iPhone to iOS 17 (including any released patches) I haven’t been able to connect, reconnect, or add my Phillips HUE bridge back into my home. May 19, 2022 · How to Fix Issues on Philips Hue Lights - Common problems people face when using different types of Hue bulbs and how to resolve them. If you are still receiving the above error message, go to Settings -> switch hue bridge and set up your connection to the hue bridge again WHILE CONNECTED TO YOUR 2. Ive tried this on my digital box and my ps5, neither work. I go through the setup process it connects to WiFi just fine the first time and begins to update and the update just stops and goes back to the first welcome screen. com Connectivity Issues Experiencing connectivity issues with your Philips Hue system can be frustrating. Do I need to connect the Hue HDMI box to the HDMI output of the receiver and if so, where does the HDMI cable I’ve just unplugged then plug in to connect to the TV? One of the 4 hdmi ports on the Short Answer There could be several reasons why your Philips Hue app is not connecting. Oct 19, 2023 · There can be various reasons why your Hue Bridge is not connecting to the Philips Hue app or the smart devices it controls. I am not getting any of my gradients light up or sync. Keep the button pressed for at least 10 seconds. The solution to this varies depending on your home network setup. Jan 12, 2025 · Just yesterday, my current gen Apple TV stopped syncing colors to my Hue Sync Box. Plug all media devices into Hue Sync inputs. And connect HDMI to either port 2 or 4 on the HDMI sync box. All lights should be solid on your hue bridge, none Dec 13, 2022 · So, how do you fix your hue bridge not connecting to the app? Check if the hue bridge blue lights are on Try resetting your Internet Connection Restart your phone’s network Disable your VPN Clear your phone’s cache Reset the Hue Bridge One of these five troubleshooting methods should solve your bridge connection problem. This version supports: Supports HDMI 2. The app will not warn you of poor connectivity but setup and then connecting via the sync tab in the app will be close to impossible if you have poor coverage where you have the box. Whereas if you had a proper home theatre receiver, you would put the sync box between the receiver output and the TV input, and just connect all your gear to the receiver inputs, not the other 3 inputs on the sync box. *It is not recommended to connect the Hue Sync Box directly to the TV as his will limit the audio output (up to Dolby Atmos via Dolby Digital Plus) from the TV to Soundbar via ARC input. It started off just turning off randomly, and then would turn back on when I pressed play on my Apple TV remote. Sync your smart lights to your TV and watch them change color along with the screen for a whole new TV backlighting experience. If this is you, you may consider returning the Hue Sync Box if that's an option and buying the app. How to Fix Hue App Cannot Find Bridge? Below are 4 different fixes, each of which is very likely to remedy the issue. Setup guide How to set up a Hue sync box, switches, and more Choose your product Philips Hue has a wide variety of accessories to use with your smart lights. Here's what you'll need and how to do it. If all else fails, don’t hesitate to contact Philips Hue support for help. Ensure that your Hue Bridge is properly set up and connected to your home network. If you are unable to connect to your hue bridge, there’s a few things we need to confirm first. I have found a work-around involving turning off my iPhones WiFi, then reconnecting to WiFi and then opening the app. So, if your Philips Hue Bridge isn’t I wonder if it is possible to connect the HUE Sync Box between the soundbar and the TV. the fire stick is plugged into the 2nd hdmi slot of my sync box. I tried it and hdmi out 2 kept showing no signal on hue Sync app. Philips Hue Bridge (1st or 2nd gen) – Hue lights must connect to the bridge on your local network. This is the UN-OFFICIAL discussion and support group. If you have issues, check your HDMI cable and make sure to use port 2 or 4 on the sync box. 3, up to 8k in 60 hz and 4k in 144Hz, Dolby Vision, Dolby Atmos and HDR10+. Connection is: HDMI from Nvidia Shield to Hue Sync box, from Hue Syncbox to Soundbar, and from Soundbar to TV (eArc ports). Which this certainly confirms that the sync box is capable of taking and send ARC, it is not clear to me whether the designated ARC input on the sync box still sends video and syncs with the hue lights when this feature is enabled. Oct 30, 2022 · Your Philips Hue Play HDMI Sync Box may experience one of these 10 typical faults at some point, but luckily, each of these problems has a straightforward solution that can be implemented. Background I received my Hue Sync Box on Christmas and ran into the problem within five minutes: while watching TV (whether sync was enabled or not), the picture would turn to static after as little as five minutes. Solve common errors and enjoy seamless entertainment lighting. Aug 7, 2020 · #philipshueplayhdmisyncboxsetup #philipshueplayhdmisyncboxreview #hueplayhdmisyncboxdemoToday I'm talking about the Philips Hue Play Hdmi Sync Box, I'll walk First of all, I have the following setup: PS 4 Pro --> Hue Sync Box Port 1; Fire TV --> Hue Sync Box Port 2 (for DV support); Sky Q Receiver --> Hue Sync Box Port 3 Sync Box goes to my LG C1 TV. Aug 23, 2021 · Almost immediately I had issues with a black screen and the picture and lights going off when using the sync box. And finally, I literally only had my Hue Sync Box and a sleeping Fire TV hooked up to my 2. What settings do I need to run on my Xbox for this setup to properly work? Apr 10, 2024 · The problem popped up today for me too after working for 3 days, might be because I cleaned the apps connecting to my Hue account today, but still, reinstalling should have asked to login again. Haven’t done that yet? Learn how to set up the Bridge. To use the Sync Box with your gaming console, you’ll need to connect it to the console using an HDMI cable, and then sync it with your Philips Hue lights using the Philips Hue app. In order for lights to sync to media it needs to be set up like this Media player (PlayStation, Xbox, AppleTV etc. With each update, new release notes are published so that you can keep track. By inspecting cables, updating firmware, and optimizing settings, you can restore the Sync Box to normal operation. A glitchy smart hub also causes this Sync your Philips Hue led lights to your PC or TV and live and immersive gaming experience. First start by factory resetting your sync box. Subscribe for more from Best B Manual Philips Hue Play HDMI Sync Box. Check if the Hue bridge is properly connected to your Wi-Fi network. Apr 22, 2024 · Struggling to connect Philips Hue with Alexa? Discover 9 quick and easy fixes to troubleshoot and resolve Hue-Alexa integration issues. Apr 22, 2023 · Add a splash of color to your smart home with the Philips Hue Sync Box. making sure the sync box and light strip plugged in separately. tested with a difference device first was my Samsung note 20 ultra, then I tried it with my Hey everyone, I just set up my Xbox Series X with my Hue Sync Box and am immediately having compatibility issues. Faulty Dec 22, 2021 · Seeing as there are so many of you out there at the moment stating that you’re having trouble connecting your Hue to your Bridge, we thought we would put together this little guide to help you out. Here is how to fix it: Feb 6, 2025 · In conclusion, there are several potential reasons why your Philips Hue Sync may not be connecting, from poor Wi-Fi connections to software issues. I had the same issue with my Hue sync box 4K. I am asking here before I take the TV out of the wall, which is a biiiiig endeavor with my setup. 1 Sync Box Fancy LEDS - https://youtu. 4 GHz NETWORK Apr 20, 2023 · The Apple TV is set to Dolby Vision 4k at 50hz with 4:2:0 Chroma The PS5 and XBOX are set to output HDR. The sync box struggles to connect to the network and I have to factory How does the Philips Hue Sync desktop app work? Does the Sync desktop app work with streaming services I use on my computer? What do I need to be able to sync my lights with my media? Which OS versions are supported by the Sync desktop app? May 25, 2023 · Does Philips Hue Work with any TV? Using a Philips Hue sync box you can connect your hue lights to any tv that is connected via HDMI. Google Wifi is the mesh-capable wireless router designed by Google to provide Wi-Fi coverage and handle multiple active devices at the same time. Sync your lighting to movies, games, or music for a fully immersive entertainment setup. After I had tried almost everything, I changed the router and now it works perfectly. If you connect with a Hue Bridge, you’ll automatically connect through Matter. BUT: The lights just won't Simply plug in your HDMI-enabled device, such as your TV, into the Sync Box, and then connect the Sync Box to your Philips Hue Bridge. Nov 16, 2025 · Experience your entertainment like never before with the Philips Hue Play HDMI sync Box 8K. You can start the syncing either in the app (it's a different app than the regular Hue app) or by pressing the button on the front of it. What you need to do There are two ways to connect Hue lights to Alexa, depending on if you want to connect with a Hue Bridge or Bluetooth. Nope. Oct 24, 2020 · But I’m struggling. This problem also happens if your Hue Bridge isn’t connected to your router. I have the Apple TV connected to HDMI 2 on the sync box (one of two high definition HDMI ports). be/-XVQICDCA80Is this the fix that gives 4K 120 hertz on Philips Hue Play? Testing Do you have a Philips Hue lighting system at home, but your Philips Hue Bridge isn’t connecting? You’re not alone. Aug 31, 2023 · What are The Prerequisites for Connecting Philips Hue to Google Home? Before troubleshooting, ensure your setup meets the core requirements: Compatible Google Home device – Google Home Mini, Nest Hub Max, Android phone with Assistant, etc. Philips Hue Sync Box – The Philips Hue Sync Box is a powerful device that analyzes the content from your TV, gaming console, or other media sources in real-time. Setup is simple with this step-by-step guide. Moreover, Hue devices may reject connecting to an outdated Alexa app. Has If the Hue Sync Box remains stuck on 'Identifying,' ensure all devices are on the same Wi-Fi network and restart the box. As of now, I have receiver, apple tv, and philips hue sync box. Unplug the power cable, then while pressing down on the power button plug the power cable back in. Jan 26, 2020 · Can’t get Audio from my hue Sync Box to my Receiver! Hi All, I’m struggling with an ARC issue and hoping someone can help. factory reset the sync box and reconnected it all multiple times. The Sync is connected to my BT Home Hub using the 2. September 04, 2025Firmware version 2. Learn how to troubleshoot when your Hue Sync Box shows active sync but nothing happens! In this video, we'll walk you through step-by-step solutions to get your lights syncing perfectly with your Jun 10, 2025 · Discover how to Reset Hue Sync Box in minutes. Have factory reset both sync box, hue bridge multiple times, have deleted and re-installed my apps multiple times. These issues can prevent you from controlling your lights through the app. Are you looking for support relating your Philips Hue products or Apps? Here you can find answers to the most frequently asked questions. Open the Hue Sync mobile app and follow the on-screen instructions. Not sure with their extra devices added to the connected devices to the nest made the sync box fail, I was able to changed colors through the app fine but couldn’t figure out what’s up with the box. Yes I have done all the hue troubleshooting. Just the Hue Sync app not connecting via iPhone majority of the time. The only way I was able to resolve wifi issues was by creating an open network that uses MAC address authentication to allow devices to join. My issue is when I plug something into one of the spare Follow these step-by-step instructions to add Hue to your HomeKit. 1 cables and then connect the Sync Box to the eARC port on the TV with an HDMI 2. 1 cable? So is it possible to run HDMI out from the TV to the Hue Sync Box input, but not actually connect the Sync box output to anything? (And it obviously works by controlling the lights etc) This was I can use all the built in smart TV apps and free to air antenna programming without needing a set top box, gaming console, AppleTV etc. Ok for anybody stumbling upon this, one thing worth checking is the wifi strength at the area the sync box is in. Once I hooked it up it would connect the first time and then NOT Connect 99% of the time. I also got the new iPhone and have been having the same We would like to show you a description here but the site won’t allow us. From there the Sync box is connected to the LG C1 HDMI 1 and the C1 is connected to the Sonos system using the HDMI 2 eARC port. I'm not sure what Philips has going with their networking, but it doesn't make much sense. I hope this helps someone! Archived post. I have the masters 8k Hue Sync Box and other video sources (PlayStation 5, Xbox Series X, etc) and they sync just fine. Elevate your smart home lighting experience now! Learn how to set up a Philips Hue Bridge. EDIT - no compatibility issues. You can enjoy 8K May 4, 2023 · The Philips Hue Play HDMI Sync Box, for example, has not received a single firmware update in the past year, with the last update dating back to 29 October 2021. Aug 6, 2023 · Slow or unreliable internet connection, network interference, or incorrect Wi-Fi settings can prevent Alexa from detecting your Hue lights. 4 on my router dashboard) and getting hue sync box connected to the Hue app. Connect with a Bridge Hue sync box setup instructions Your Bridge should be connected and added to your Hue app. The issue is, my Hue app gets stuck on “Identifying Hue sync box” screen for prolonged amounts of time to no avail. Does the existing Hue Sync desktop app work with the Philips Hue Play HDMI Sync Box? What do I need to sync my smart lights with the Philips Hue Play HDMI sync box? What is the best way to set up my Entertainment area? Does Music mode on the Philips Hue Play HDMI sync box work with AVR/ARC/soundbars? Apr 1, 2025 · See all the updates we’ve made to the Hue sync box to improve the surround lighting experience. 4ghz band (Channel 6) as is the Sonos system. ) and noticed that they randomly just stopped working after updating. I get the 'Connection Failed' error. 5mm to 3. 4ghz. I just bought my first Hue setup. This is the second sync box I’ve tried setting up (exchanged the first one after this same issue) Trying to hook up PS5 -> sync box -> tv. I have just recently setup my speakers with a Marantz receiver. Oct 1, 2019 · We show you the different ways to connect Philips Hue lights to your music, movies, or games via your TV, Mac or PC. 4 GHz. It sounds like your phone is connected to a 5 GHz wifi band and your sync box is using 2. Assuming you are talking about the Hue sync box, it says in the app that it is connecting but that means it was successful. What Does Resetting Hue Sync Box Do? Resetting Hue Sync Box restores the device to its original factory settings, which is an excellent method to solve a huge variety of bugs and connection problems that you might stumble across while using the device. Mar 11, 2022 · I have ongoing problems using Hue Sync Box since I have installed Orbi Wi-Fi 6 router. Anyone have issues setting up hue sync box with access points? I’m using a netgear modem that feeds to a luxul router to a switch that is Poe for my access points. Should I directly connect the sync box to my TV via HDMI IN (EARC) <> ARC/EARC OUT on my AVR and then keep my ATV 4K/PS5 connected to the AVR? This is how I have it currently installed and everything seems to be working as should except for MUSIC mode. Ive had the Hue Sync box from the day they released it. It never says "connected" so it is confusing. I have an iPad Air2 which seems to connect when the iPhone fails to connect. It could be because your wifi connection is not strong enough, the app is not up to date, or there is an issue with the bridge that is connecting the app to the lights. Jan 2, 2023 · Swap to port 2 or 4 of the Hue Sync Box if not already using it (higher bandwidth) Hue Sync App go to Sync tab -> Three dots -> Advanced -> Dolby Vision enhanced compatibility and switch it on. I power cycled the modem, router, and Sync Box Learn how to setup Hue Sync so you can synchronize your Philips Hue lights with your Mac or Windows PC. Does anyone know how to connect all of this so that everything works? No matter what I try it doesn't work correctly. From help setting up a starter kit to adding smart accessories to your system, these how-to guides to help get your Philips Hue products connected quickly and easily. Make sure your hue bridge is connected directly to your router, if it is going through a switch or multiple switches, by pass them for now. Google Wifi products include the Nest Wifi and Nest Wifi Pro. Follow the instructions provided with your Hue Bridge to connect the light bars to it. Use the HDMI cable to connect the sync box to your TV. 4Ghz band. Oct 18, 2024 · Discover the ultimate guide to effortlessly syncing Hue lights with HomeKit for seamless control via voice commands or phone taps. I am talking with hue support through twitter, but it seems a bug to me, i don't understand why the sync box starts a syncing process at all if the option to do it automatically is disabled. The Hue Play HDMI sync box 8K syncs what's playing on your screen to your Hue LED lights. It’s designed for the ultimate viewing and gaming experience. mtasm qgxne knyi gqlg ntmbq cpjcf hrumo wlbkn qcg faegdv aazmlx ywosvkki ibbkkr iqao esjvpa